The Somewhat Ambitious

Noah Goldstein, over at the Psychology Today has written up some helpful hints, all very subtle, for dealing with customer service consultants.

“To change their orientation toward you, try the following: If you find toward the beginning of your interaction that the customer service agent is being particularly friendly, polite, or responsive — perhaps before you get to your toughest request — tell the agent that you’re so impressed with his or her service and knowledge so far that you’re going to write a positive letter or e-mail about your interaction to his or her supervisor as soon as you get off the phone. After getting the agent’s name and the supervisor’s contact information, you can then get to the more complex issues at hand.“

That isn’t exactly subtle, Noah.You might as well offer to fellate the consultant in question, then send them a jetski, then immunize them against conventional weapons, after which I’m pretty sure they’ll consider refunding the dishonor fee on your credit card. Noah Goldstein isn’t a psychologist, he’s a fucking warlock.

/Paul

Link courtesy of Boing Boing